Host Excellence Blog - Latest Comments

Re: Important WordPress Security Update

robynmckee — Thu, 30 May 2013 07:12:29 -0000

Robyn McKee
Customer Relations Supervisor
Ecommerce Inc.

Re: Important WordPress Security Update

Nuru Zaman — Thu, 30 May 2013 05:16:04 -0000

It told me something I did not know before.
daily new technology news,
zamans tech

Re: Take Your Eyes Off That Ball And Read This!

aaustin5 — Wed, 06 Feb 2013 14:53:15 -0000

I'm so sorry you're still encountering these issues Robert! I see you have ticket 2191950 open and we'll be contacting you at the number on file as soon as possible about the problems you are facing with deleting files/folders in your account. If you have other questions, please let us know, as well.

Re: Take Your Eyes Off That Ball And Read This!

roberdorf — Wed, 06 Feb 2013 12:34:43 -0000

My latest reply to an ongoing complaint about a control panel issue. Will there ever be a resolution or will I have to seriously consider last paragraph below?

"If you still can't delete such file/folder you will have to contact us."
I want to know exactly why I have to contact you to simply delete a file/folder I have created on my website. They are not root:root files. All permissions are properly set. I repeat, I want to know exactly why I have to contact you to simply delete a file/folder I have created on my website. That means I do not have a "my control" panel because it is actually an "our" control panel.

Do I need to give up a long time association with IX Web Hosting to find a more user friendly environment where I actually "own" a control panel to take care of my own affairs when I so desire without assistance?

Re: Take Your Eyes Off That Ball And Read This!

robynmckee — Sat, 05 Jan 2013 17:40:35 -0000

Hi Anthony,

Sorry for the frustration. At this point we do not have an ETA but once we do we will be sure to let all of our customer's know.

Thanks!

Re: Take Your Eyes Off That Ball And Read This!

Anthony Whitehead — Sat, 05 Jan 2013 17:25:34 -0000

Please stop trying to be quirky and sort the control panel out please. It's been a year since you sent the previous email saying this would be done, and then a few weeks ago we were presented with the nonsense that you call the 'brand new account control panel'.

If you're putting cpanel in then just do it, and please give us an estimated date.

Re: Important (New Domain Stuff)

John K. — Sat, 14 Jan 2012 23:15:47 -0000

I really like the WHOIS privacy. Thanks for implementing it!

Re: What the mailman dragged in

Luna — Thu, 24 Nov 2011 06:40:20 -0000

Hi,
Those **'s are part of the name "Domain Registry of Amer***". It is a trademarked company name with no affiliation to Host Excellence or ICANN (The Internet Corporation for Assigned Names and Numbers), and this is an example of the snail mailed letters sent to domain owners from them.
The mailers sent to domain owners have in the past confused domain owners and caused them to transfer their registration and pay significantly more to do so than if they had re-registered the domain name with our services.
About the whois listing; whois is public information. Depending on what whois look up a viewer is using, the whois query can display domain name, Current Registrar, IP Address, Registrant name, Registrant address, Registrant phone number, Registrant email address, Domain name servers, and Domain expiration date.
I hope this information is helpful.
Luna
Host Excellence
Customer Relations

Re: What the mailman dragged in

BILLBO — Thu, 24 Nov 2011 05:27:44 -0000

Um, couple questions Faith.
How come you wrote Amer*** letters? Maybe I should ask what that means? Am I missing something here? Is that, "America Letters?" And if so, what does it mean? Is there something wrong with spelling America? Do you believe "America" is at fault here? Because a very large portion of these spamming idiots reside in a few tiny countries where their govs are incapable of preventing them from spreading their trash?
Anyway, the other point: as it is now, if someone buys a website through most hosting services, like yourself, when you go to WHOIS, it only shows you or whoever the host is? I had a site through you and several other companies, and checked that it was so.
So, is this something above and beyond that?

Re: What the mailman dragged in

dannymullins — Thu, 24 Nov 2011 02:09:15 -0000

@Gchurch

That is an interesting read. I found a few articles on it but I'm honestly not very good at interpreting law language. I assure you that we do not want to steal away your domain registration as that would of course be bad for business. You may transfer it away at anytime or even cancel the domain privacy if you find that you don't want or need it anymore.

Danny Mullins
HostExcellence

Re: What the mailman dragged in

Gchurch — Wed, 23 Nov 2011 19:56:14 -0000

In a trademark infringement case, a 2009 United States District Court ruling in U.S.A.
held that, for domains with "private registration", the privacy service
is legally the "owner" of the domain. The privacy service acts as the
"cyber-landlord of the Internet real estate", and the domain is
"licensed" to the customer of the privacy service. (Morrow, Margaret M, United States District Judge (2009-05/19). Solid Host vs. NameCheap, Order Denying Motion to Dismiss. United States District Court, Central District of California.)So, looks like someone else ends up owning my domain!

Re: What the mailman dragged in

Ellen — Wed, 23 Nov 2011 16:51:41 -0000

Hi Fathi,
I think it's good that you are communicating with your customers, and are posting your blog!
Ellen

Re: What the mailman dragged in

Mdmartin2 — Wed, 23 Nov 2011 16:11:07 -0000

How funny, Faith, does anyone use a real name on those whois thingys anymore?

Re: Paypal Integration: For Our Business and Yours

RobHarrington — Mon, 07 Mar 2011 09:38:04 -0000

@Bbradley21343: Test received

Re: Paypal Integration: For Our Business and Yours

RobHarrington — Mon, 07 Mar 2011 09:37:37 -0000

@Benal: interesting advice; we may look into those options somewhere down the road.

Re: Paypal Integration: For Our Business and Yours

Bbradley21343 — Tue, 01 Feb 2011 13:54:56 -0000

test

Re: Paypal Integration: For Our Business and Yours

Benal — Wed, 26 Jan 2011 20:05:34 -0000

paypal is a racket, better switch to moneybookers or google checkout

Re: Paypal Integration: For Our Business and Yours

HEKevin — Fri, 08 Oct 2010 09:23:46 -0000

Tranquilla01,

For the base accounts to recieve payments there is no monthly rate (this will change based on the number of transactions you process). PayPal fees can vary based on transaction. The best way to find out exactly what it will cost you is to review the information provided by PayPal's support.

https://www.paypal.com/cgi-...

Hope this helps!

--
Kevin

Re: Paypal Integration: For Our Business and Yours

Tranquilla01 — Thu, 07 Oct 2010 06:19:55 -0000

yes- it is not free. But can anyone give me an idea as to how much it is likely to be? An approximate cost or reference banding would be helpful

Re: Paypal Integration: For Our Business and Yours

Michelle S — Tue, 21 Sep 2010 15:43:28 -0000

Hello Raul,

Yep! You can use PayPal with your OsCommerce shopping cart; here's a link to a tutorial on Siteground: http://www.siteground.com/t.... You do need to sign up with Paypal first in order to get this going, but Paypal doesn't offer technical support on integration. If you do run into problems, the oscommerce forums are usually really helpful. Here's a link to the PayPal discussions already going on: http://forums.oscommerce.co....

Hope it goes smoothly! :)

Re: Paypal Integration: For Our Business and Yours

Raul Kling — Mon, 20 Sep 2010 07:21:30 -0000

Can Paypal be integrated with an existing OsCommerce site?

Re: Paypal Integration: For Our Business and Yours

Michelle S — Fri, 17 Sep 2010 14:52:39 -0000

Hey Mel,

Thanks for the comment! It is true that it's not exactly correct to call Paypal's service "free," although when you consider the increased business you get by just having it, it is an easy "price" to live with. Thanks for pointing that out, though!

Re: Paypal Integration: For Our Business and Yours

Mel Turner — Fri, 17 Sep 2010 14:43:41 -0000

I agree with your comments about PayPal and how worthwhile it is. We use Web Standard on our museum site for memberships and donations and the implementation using PHP was straightforward. You might mention for developers that there is excellent documentation and a 'sandbox' site for testing.

Our customers appreciate that they do not have to reveal their credit card details to us (PayPal is a much more secure site) and there is no possibility of us inadvertently revealing this information.

You mention that PayPal is "free", which is not really true of course; they take a percentage of sales. Nonetheless, it's still worthwhile.

Re: How will we blow you away, exactly? Or: Please help us build a second-to-none HE customer experience (Part 1 of 3)

Computer Gamers — Sun, 03 Jan 2010 17:01:21 -0000

My husband would be amazed this blog post. We were recently talking about this. lol

Re: Introducing Imperia

Jason G. — Thu, 03 Sep 2009 14:15:13 -0000

This all looks very cool, and is exciting to see and read. I love the fact that our hosting site is active in always trying to upgrade our service. Cant wait to see this in action.

Unfortunately, RedHat already shut down the voting. Its only 2p.m. on the 3rd EST, US and I cannot vote. :) Too bad. I hope you guys win so we can see even more benefits of this software.

Great job!